Frequently Asked Questions
Shipping & Delivery
When will I receive my order?
We deliver in 1–5 working days across South Africa.
Do you offer free shipping?
Yes, shipping is free on all orders over R799.
Do you ship internationally?
Not yet. For now, we only ship within South Africa, but we're working on international delivery.
Orders & Payments
Can I change or cancel my order?
If your order hasn't been packed or shipped, we'll try to make changes. Just email us ASAP.
What payment methods do you accept?
We accept all major bank cards and payment methods in South Africa.
How do I use a discount code?
You can enter your promo or discount code at checkout. If it's valid, it will apply automatically.
Returns & Exchanges
What is your return policy?
You can return items within 30 days of delivery, as long as they're unworn, unwashed, and still have the original tags and packaging.
Are any items non-returnable?
Yes. For hygiene reasons, socks without tags, sports bras, and underwear cannot be returned.
How do I initiate a return or exchange?
Email us at info@goaftrit.com with your order number and reason for return or exchange.
Do you offer exchanges?
Yes. We offer free size exchanges within 28 days of delivery, as long as items are unworn, in original condition, and have all original tags attached. Email us at info@goaftrit.com with your order number and the size you need.
Who pays shipping on returns/exchanges?
Size exchanges within 28 days are completely free — we cover the courier both ways. After 28 days, a courier fee applies.
When will I receive my refund?
Once we receive and inspect the return, your refund is processed within 7–10 business days.
Sizing & Fit
Do your sizes run small or big?
We recommend checking our size guide on each product page, including model measurements and fit notes.
How do I know what size to order?
Use our interactive size guide on each product page, or follow the sizing info and model details listed below the product images.
Product Info
How do I care for my items?
Care instructions are on both the website and product labels. Most garments are machine washable, cold, gentle cycle.
What materials do you use?
Each product page includes fabric composition and key performance features (like 4-way stretch, breathability, or quick-dry).
Do you restock sold-out items?
Some products are core pieces and will restock. Others are limited editions, once they're gone, they're gone.
Is there a warranty?
We're working on a 6-month warranty program for manufacturing defects. Stay tuned.
Support
What if I receive the wrong item or something is defective?
Contact us immediately. If the issue is confirmed, we'll replace or refund it at no cost to you.
How do I contact customer service?
Reach us via email at info@goaftrit.com or live chat (coming soon). We respond within 24–48 hours.
Other Questions
Do you offer gift cards?
Not yet but it's coming soon.
Do you have student/athlete discounts or memberships?
We're working on loyalty perks. If you've joined our email list, you'll be the first to access them.
Do you offer bundles or kits?
Yes, but bundle return policies may vary. Exchanges are usually allowed, but partial refunds may not be.
Do you offer wholesale, ambassador, or sponsorship programs?
Yes, we're launching soon.
What's your privacy policy?
Your data is protected and never shared without consent.